Proxy Support FAQ

Our process is simple:

1️⃣ Schedule your exam
Book your exam slot and share the details with us.

2️⃣ System setup (24 hours before)
We connect to your system, install our software, and run a test to make sure everything works smoothly.

3️⃣ Exam day
You log in, handle the identity verification and formalities with the proctor. Once the exam begins, we connect remotely and answer all the questions for you while you're sitting there. The remote connection is undetectable, so the proctor sees nothing unusual.

4️⃣ Pay after you pass
Once you receive official confirmation of your result, you pay us. No pass, no fee.

Our custom-built proxy tools are completely undetectable by any online proctoring software.

Our tools are hidden from everywhere including Task Manager and network tables.

We have completed 10,000+ proxy exams since 2015 and have never been detected or had an exam cancelled.

Standard proctoring apps scan your Task Manager for remote access software like TeamViewer or AnyDesk. Our proprietary tool is custom-built to be completely invisible to these scans.

✅ Windows 10 or 11 (64-bit) only
✅ Intel or AMD processor
✅ Minimum 8GB RAM
✅ Stable internet connection
✅ Working webcam, microphone, and speaker
✅ Administrator access to the PC

❌ No corporate firewalls, VPNs, or enterprise antivirus that could interfere
❌ Mac, Linux, and virtual machines don’t work

❌ Corporate firewalls
❌ VPNs
❌ Enterprise antivirus / endpoint protection
❌ Remote access tools like TeamViewer or AnyDesk
❌ Extra monitors or anything that could interfere with the proctoring setup
❌ Virtual machines
❌ Mac or Linux — Windows 10/11 only

If you want the safest setup, use a personal Windows laptop with admin access, a webcam, mic, and stable internet.

We use our own custom-built software.

It has no name on purpose — that’s how it stays undetectable by proctoring apps and doesn’t show up like TeamViewer or AnyDesk would.

We only assist with exams that are online proctored and can be taken from home.

Offline/test-center exams are not supported.

Share your exam name or exam code and our team will confirm availability.

We support many popular certification providers, including:

✅ Cisco
✅ Microsoft
✅ AWS
✅ CompTIA
✅ VMware
✅ Google Cloud
✅ PMI
✅ ISACA
✅ ISC2
✅ ITIL
✅ Oracle
✅ Fortinet
...and many other certification providers.

Simply share your exam code (example: CCNA, AZ-104, PMP, Security+) and our team will confirm.

Pricing: there are two costs — the exam fee you pay to the provider, and our proxy fee, which is paid only after you pass.

The general process:

1️⃣ Select your certification exam
2️⃣ Choose your preferred schedule
3️⃣ Complete the required registration steps
4️⃣ Share the necessary details with our team for coordination

Our support team will guide you through the process.

On exam day:

✅ Be ready before your scheduled time
✅ Keep required documents available
✅ Follow all exam provider instructions
✅ Stay connected with your assigned coordinator for guidance

Our team will explain everything beforehand.

We recommend contacting us as early as possible.

This allows enough time for:

✅ Checking availability
✅ Reviewing requirements
✅ Planning the schedule
✅ Answering your questions

A personal computer is usually recommended.

Company devices may have:

❌ Limited permissions
❌ Security restrictions
❌ Software installation limits

A personal device gives you more flexibility.

A dedicated coordinator will assist you.

They help with:

✅ Answering questions
✅ Explaining the process
✅ Providing guidance
✅ Coordinating your schedule

We support customers worldwide.

Share your location and exam details for confirmation.

We work with customers across multiple international time zones.

Simply provide:

✅ Exam date
✅ Exam time
✅ Your time zone

Our team will confirm availability.

Yes, weekend support may be available.

Supported schedules:

✅ Weekdays
✅ Saturdays
✅ Sundays

Availability depends on scheduling, so early confirmation is recommended.

Same-day requests may be possible depending on availability.

Please share:

✅ Certification name
✅ Exam time
✅ Your location/time zone

Our team will confirm as quickly as possible.

Please provide:

✅ Certification provider
✅ Exam name/code
✅ Preferred date/time
✅ Country/time zone
✅ Any special requirements

Example:

Provider: Cisco
Exam: CCNA 200-301
Date: July 15
Time Zone: EST

Yes, many certification providers allow rescheduling based on their policies.

If your schedule changes:

✅ Inform our team
✅ Share the updated date/time
✅ Confirm the new arrangement

You can reach our support team through:

📱 WhatsApp
💬 Telegram
📧 Email

Our team can help with:

✅ Exam availability questions
✅ Pricing information
✅ Scheduling guidance
✅ General support requests

Share your certification details and we’ll guide you.